With chatbots using advanced AI models, you can ensure that human agents focus on conversations where they are truly needed. Generative AI can learn from your documents and provide support to operators, reducing response times and costs.
Thanks to Artificial Intelligence, you can automate messages and analyze conversations, allowing agents to focus on the conversations that matter.
With data-driven analytics powered by AI, you’ll have a clear picture of the strengths and weaknesses of your customer engagement strategy.
Offer your customers personalized messages with proposals, offers, and communications tailored to their history and previous interactions with your brand.
Conversations are categorized, filtered, and forwarded using Machine Learning, ensuring the right priority is given to the most important messages.
A trained and customized Virtual Agent will support users 24/7, ensuring a handover to a human operator when a case is beyond its scope.
AI provides pre-filled messages in real-time with the appropriate tone of voice to speed up the work of operators.
LLMs (Large Language Models) are trained on official documentation, enabling them to suggest the right solution by consulting the knowledge base.
Our services are designed to enhance the advanced features of Chorally. Learn more about how they work.
A native chat support experience on your digital properties tailored to your organization’s characteristics and linked to the unified dashboard to simplify agents’ lives.
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Make the most of the quintessential conversational app with Chorally’s official integration, giving you access to all its features for both Inbound and Outbound.
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Curate content publishing in every detail across all channels, increasing engagement and conversions. You can create and manage editorial plans with complex workflows and a simple and powerful operator calendar.
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Monitor real-time performance trends on each channel, download detailed reports on volume and efficiency of channel interactions, discover new insights with granular and refined filters.
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Encourage feedback from your selected customers, monitor the progress of reviews, and manage your brands’ reputation from a centralized, ready-to-use platform.
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Enhance the way you connect with your customers, turning every interaction into an opportunity to build loyalty and increase satisfaction.
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Book a demo with one of our customer experience specialists
and find out what Chorally can do for you.