Analytics

Turn data into winning strategies

Analyze your customer data in one place, track performance across all channels, and monitor social networks to learn more about your audience.

Find out what works and what can be improved

All in one platform

You can monitor the progress of your customer experience activities from a centralized omnichannel hub, which will give you the best overview at all times.

Streamline your team’s work

Real-time data on customer interactions gives you practical tools to analyze and improve agents’ work.

Make informed decisions

Retrieve feedback from your users and monitor your online reputation to determine your strengths and areas for improvement.

Unlock your company’s potential through data

Listen to the voices of customers

Integrate all social networks, digital channels, and review sites to understand your users’ opinions. Break down feedback by type of sentiment and discover trends that are invisible at first glance.

Discover the best plan of action

Create custom reports with refined filters and tailored widgets, export them, and share them with company decision-makers to ensure everyone is informed about the progress of all customer experience activities.

Designed to communicate with all systems

Unify the data you collect under one platform and integrate it with your business systems, such as CRMs. Then, all business teams can leverage the analyzed data to make informed choices.

Ask your audience directly

Leverage the replicability and ease of sending WhatsApp Message Templates to send surveys with high response rates to your customers. They are easy to implement and have already been integrated into the platform.