Analyze your customer data in one place, track performance across all channels, and monitor social networks to learn more about your audience.
You can monitor the progress of your customer experience activities from a centralized omnichannel hub, which will give you the best overview at all times.
Real-time data on customer interactions gives you practical tools to analyze and improve agents’ work.
Retrieve feedback from your users and monitor your online reputation to determine your strengths and areas for improvement.
Integrate all social networks, digital channels, and review sites to understand your users’ opinions. Break down feedback by type of sentiment and discover trends that are invisible at first glance.
Create custom reports with refined filters and tailored widgets, export them, and share them with company decision-makers to ensure everyone is informed about the progress of all customer experience activities.
Unify the data you collect under one platform and integrate it with your business systems, such as CRMs. Then, all business teams can leverage the analyzed data to make informed choices.
Leverage the replicability and ease of sending WhatsApp Message Templates to send surveys with high response rates to your customers. They are easy to implement and have already been integrated into the platform.
Our services are designed to enhance the advanced features of Chorally. Learn more about how they work.
A native chat support experience on your digital properties tailored to your organization’s characteristics and linked to the unified dashboard to simplify agents’ lives.
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Curate content publishing in every detail across all channels, increasing engagement and conversions. You can create and manage editorial plans with complex workflows and a simple and powerful operator calendar.
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Encourage feedback from your selected customers, monitor the progress of reviews, and manage your brands’ reputation from a centralized, ready-to-use platform.
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